Our 100% Accuracy
Guarantee Accurate Eyewear: We will ensure all orders and prescriptions are correct and completed in a timely manner. We own several Optical Labs so the prescription lenses we manufacturer are made from name brands Virolux which means you're getting a high quality product at a fraction of the cost at a local optical store or doctor's office.
Since FramesBroker.com own several Optical Labs, we are able to offer our customers a 100% Guarantee for all prescription orders. If for any reason you're not satisfied with your prescription lenses, customer service, or any other reason we will give you a complete refund for what you paid for the prescription lenses... so there's
No Risk To You. All you have to do is contact us within 7 days of receiving your frames for a RMA.
Our Customer Service prouds itself in assisting our customers with making their shopping experience easy and providing knowledge to make the right choice when selecting the proper lens type, lens material, and any additional options.
We have several opticians on staff to assist customers and FramesBroker.com representatives to properly order prescription lenses. Opticians are responsible for the following to ensure 100% accuracy:
- Verify prescriptions are inputted correctly.
- Assist customers with selecting the prescription options.
- Answering questions from representatives.
- Final inspecting frames/prescription lenses.
- Making the final adjustments to the frame.
Our guarantee to our customers is no matter what you purchase eyeglasses, sunglasses, prescription eyeglasses, or prescription sunglasses you will get an authentic name brand frame directly from the manufacturer and name brand prescription lenses directly from our facility with 100% accuracy. Our goal is to make every customer a repeat customer.
If you have any questions about your prescription or when purchasing a frame, please contact us or call 1-800-685-6184.