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100% GUARANTEEDOur goal at is for every shopper to be happy and completely satisfied with every purchase. This goal is so important to us that we guarantee your purchase SIX DIFFERENT WAYS!

(1) 100% Satisfaction Guarantee

We want you to be 100% fully and completely satisfied with your purchase. If you are not completely satisfied for any reason, return your product within 30 days of the delivery date for a refund. That's the 100% Satisfaction Guarantee. For more details, see our Return Policies page.

(2) Best Price Guarantee

We guarantee it! You absolutely cannot beat our prices! If you find a lower price on a pair of eyeglasses before you buy from, we'll match the competitor's price and give you a $10 discount toward your next purchase. (Certain restrictions apply; check our Price Matching page.)

(3) Safe Shopping Guarantee maintains the strictest security and privacy possible with your personal information, both during and after your purchase. Shopping with is 100% secure. Your information is protected by industry-standard Secure Sockets Layer (SSL) technology with 256-bit encryption. That means all purchase information is made completely indecipherable, even in the remote possibility that any information is intercepted.

(4) Manufacturer's Original Warranty

Every pair of eyeglasses sells is authentic, name-brand merchandise. That means your frames are backed by the manufacturer's original full warranty. offers the same brands found at high-end retailers like Bergdorf Goodman, Neiman Marcus, Saks Fifth Avenue and Bloomingdale's. The only difference is the price. The eyeglasses you receive from are brand new, factory-packed by the manufacturer, shipped with the original case (if the manufacturer packages your selection with a case), and the original warranty card.

Almost all manufacturers warranty against defects in materials and/or workmanship for a minimum of one year. Please note that no manufacturer warranty covers scratches on lenses.

(5) The Norton Advantage is the only online eyeglasses store that carries the Norton Seal of Approval. Norton is hard-to-get certification given only to top-of-the-line retailers. Having Norton means that whenever you purchase from, your product also comes with the Norton three-in-one guarantee:

  • The $25,000 Purchase Guarantee: Norton will reimburse you up to $25,000 if there is an unresolved problem with your purchase.
  • $10,000 ID Theft Protection: Norton will reimburse you up to $10,000 if your personal information is misappropriated as a result of your purchase.
  • $100 Price Guarantee: If you find a lower price on the same item within 30 days of your purchase, Norton will pay you the difference, up to $100.

You can learn more about Norton here.

(6) Extended Warranty

For extra protection, offers an extended warranty - extending the original manufacturer's warranty for two full years after purchase. For more information on our extended warranty, write to