Need Assistance?  (800) 727-3814 Live Chat
Activist Adensco Adidas Adrienne Vittadini Alain Mikli Alexander Mcqueen Andy Wolf Armani Exchange Bebe Betsey Johnson Bottega Veneta Brooks Brothers Burberry Bvlgari Carolina Herrera Carrera Caviar Cazal Celine Chesterfield Chloe Chopard CK BY Calvin Klein Claiborne Coach Converse D&G Daniel Swarovski David Yurman Diane Von Furstenberg Diesel Dita Diva DKNY Dolce & Gabbana Donna Karan Dsquared Ed Hardy Elasta Emilio Pucci Emporio Armani Ermenegildo Zegna Escada Etnia Barcelona Eye Respect Fendi Ferragamo Flexon Fossil Fred Gianfranco Ferre Giorgio Armani Givenchy Gold & Wood Gucci Guess Hugo Boss Hugo Boss Orange IC Berlin Innotec Italia Independent Jaguar JF Rey Jil Sander Jimmy Choo John Varvatos Jones New York Judith Leiber Juicy Couture Just Cavalli Karl Lagerfeld Kate Spade Kazuo Kawasaki Keanon Kenneth Cole Lacoste Lafont Lanvin Les Pieces Uniques Liz Claiborne Marc BY Marc Jacobs Marc Jacobs Max Mara Michael Kors Miu Miu Mont Blanc Mykita Nautica Nike Nine West Oakley Ogi Oxydo Persol Police Polo Porsche Prada Prada Sport Prodesign Ralph Lauren Ray Ban Roberto Cavalli Saks Fifth Ave Sean John Seraphin Sferoflex Silhouette Smith Optics Spy Starck Eyes Super Tag Heuer Tiffany Timberland Tod's Tom Ford Tommy Hilfiger Tory Burch True Religion Valentino Versace Vogue Vue DC Yves Saint Laurent

FAQ



Are the glasses you sell authentic brand name products?

Absolutely! FRAMES BROKER offers an extensive selection of Authentic Designer Brands. We guarantee the same top quality, luxury eyeglasses you would find at high-end stores like Saks, Neiman Marcus, Bloomingdales, etc. All eyeglasses are factory packed with original case (soft or hard, depending on manufacturer choice). We do not deal with fakes, imitations, knock-offs, or used eyeglasses.

Back To Top...

Why are your prices so low?

Our prices are based on our ability to purchase in large volumes passing the savings on to our customers, as well as low overhead and low marketing cost.

Back To Top...

Do the eyeglasses on your website come with cases?

Yes, every pair of eyeglasses on our website comes with manufacturer's hard case, authenticity certificate, warranty and cloth pouch.

Back To Top...

How do I know if the eyeglasses will fit?

You can visit your local eyeglasses retailer, and try on the eyeglasses before you purchase them to ensure a good fit. Simply make note of the model number, and search for it on our site to get a great price. Please check the instructions here or the general Fitting Guide instructions.

Back To Top...

I am looking for a brand or product that is not shown on your website. Do you carry it?

We carry most of the famous designer brands, and have the latest and previous collections. If you are looking for a particular style from a past collection, or of a brand not listed, ask us. Click here and our staff will assist you.

Back To Top...

What payment method do you accept?

We accept the following payment methods:

  • Visa
  • MasterCard
  • Discover
  • American Express
  • Google Checkout
  • Wire Transfers - Contact Us

If you are unable to make payment by one of the methods above, please contact us and a customer service representative will assist you.

Back To Top...

Do you charge sales tax?

Sales tax is charged for orders shipped to New York State only.

Back To Top...

How do I search for eyeglasses on this site?

You can browse and search within our site in three ways. The basic way is by selecting the brand/designer you are interested in from the 'Brands' list shown on the left side of the screen. When you click on a brand, all the models of the selected brand will be displayed. The second way is to click on the Product Catalog link at the top of the screen. You will see all the brands and models listed on one convenient page that you can select from. The third way is by entering brand, model name/number, or both, in the search box at the top left corner of the screen and clicking 'Search'.

Back To Top...

How much do you charge for shipping?

FRAMES BROKER offers free ground shipping on all US domestic orders. Please refer to our 'Shipping' page to review all the shipping options available.

Back To Top...

How long does it take for my order to be shipped?

All orders usually ship within 3-4 business days. Because we try to keep all our offerings in stock, backordered items are the exception, not the rule. The typical time frame for arrival of backordered items is 7 to 9 days.

Back To Top...

How can I return my eyeglasses?

If you are not 100% satisfied with your purchase, return the unused item(s) with all warranty papers etc, in its original condition within 30 days for a hassle free refund, shipping not included.

Please refer to our RETURN POLICIES page for important details.

Back To Top...

Do the eyeglasses come with a warranty?

All items will come with full factory warranties. Any warranties offered are that of the manufacturer and are subject to each manufacturer's terms and conditions.

Back To Top...

How secure is my information?

FRAMES BROKER is committed to maintaining the security and privacy of your personal information at all times, both during and after your purchase. Shopping with FRAMES BROKER is 100% secure. Your credit card details and personal information is protected by industry-standard Secure Sockets Layer (SSL) technology with 256-bit encryption of critically sensitive information. That means information passed between your computer and FRAMES BROKER cannot be read in the event someone else intercepts it. For more information please visit our Privacy page.

Back To Top...

Do you offer any additional discounts?

We offer discounts all the time. Please check our BLOWOUT SALE as we constantly update our inventories.

Back To Top...

I want to buy eyeglasses and send them as a gift, can I do that?

Yes, you can. Please provide your billing and shiping addresses on Customer Information screen and we will send your eyeglasses to the desired address

Back To Top...

Do you ship worldwide?

Yes, we do. Please refer to our Shipping page for details.

Back To Top...

How can I track my order?

As soon as we receive a tracking number from our shipping carrier, we will immediately add that information to your order as well as email it to you. Remember, we will not receive this information untill your order has arrived within our facilities, Please be patient. Please email cs@framesbroker.com and we will provide the status within one business day

Back To Top...

How come I haven't received my refund yet?

We process all refunds within 24 hours. If you paid using credit card, refunds are not instant. All Visa transactions are processed monday through friday, at 12:00am EST. Once your refund has been processed by Visa, your issuing bank must accept the refund, then post the funds to your account. If it has been longer then 5 business days, and the funds are still not showing on your credit card, please contact us and we will provide you with the transaction ID so that you can contact your issuing bank and inquire about the funds. Our customer service representatives are here to work with you. We will always assist you in anyway possible to resolve any issue.

Back To Top...

How do I contact Frames Broker if I have a question?

You can reach our Customer Service at cs@framesbroker.com. Our Live Support including both Chat and Phone is offered in English. Our phone number is 1-800-727-3814.

Back To Top...

How are Frames Broker orders packaged?

Eyeglasses are a delicate article so we put our efforts into packaging them so they are not damaged while in transit. Every pair comes with their original case, usually a hard case, sometimes a soft bag, and with a microfiber cloth to clean them.

Back To Top...

What are Polarized lenses?

Polarized lenses are used in eyeglasses to reduce glare from reflective surfaces such as the surface of water or the hood of a car. They accomplish this through a process called polarization, much like a venetian blind controls sunlight through a window. Sunlight itself is not polarized - light from the sun will either be absorbed or reflected horizontally, diagonally or vertically. The problem this causes lies in the horizontal reflectivity. Sunlight bouncing off a horizontal surface will strike the viewer's eyes at a similar angle. This means the glare from the surface of the water or the road or the car hood will be B. Polarized lenses have a laminated surface containing vertical stripes. These stripes only allow vertically-polarized light to enter the wearer's eyes. Glare is eliminated because the horizontally-polarized lightwaves cannot bypass the polarized filter.

Back To Top...

What is UV Protection?

The sun emits ultraviolet radiation which is damaging to the eyes. Lenses with ultraviolet protection prevent that harmful radiation from touching your eyes. Polycarbonate, high index, polarized, and sun-sensitive lenses all automatically contain UV protection. Hard resin lenses need an additional coating to add UV protection. According to United States Federal law, all eyeglasses sold in the United States must have UV protection. However, many low-priced eyeglasses for sale through street vendors do not comply with this rule. Using tinted lenses without UV protection is extremely damaging to your eyes, because the dark tint causes your pupils to dilate and increases the surface area of your retina that can be damaged by the ultraviolet radiation.

Back To Top...

Do you supply a catalog?

No - Because we are continually updating our website, with new products we are not able to supply a printed catalog.

Back To Top...

I see you are buySAFE certified. What does that mean?

Frames Broker guarantees that every pair of eyeglasses we sell are 100% authentic brand-name, brand new merchandise. We only work with authorized vendors, so you can be assured that our merchandise is authentic.

Frames Broker is the only internet eyeglass store that is backed by buySAFE and carries the buySAFE Seal of Approval. Most merchants never qualify for buySAFE, and we're honored to have earned the buySAFE Seal of Approval. Having it on our site means you can shop worry free because whenever you purchase from Frames Broker, buySAFE gives you their three-in-one guarantee, which includes all this:

  • A $25,000 Purchase Guarantee. buySAFE will reimburse you up to $25,000 in the event there is an unresolved problem with your purchase.
  • $10,000 ID Theft Protection. You get comprehensive protection up to $10,000 in the event your personal information is improperly handled as a result of your purchase with Frames Broker.
  • $100 Price Guarantee. If, within 30 days of your purchase, we lower our price on the item, buySAFE will pay you the difference, up to $100.

Back To Top...

Share